Treks are best booked in advance if possible. This will ensure the availability of your preferred trek but bookings can be made well in advance if you have a special day in mind. Half day treks always need to be booked in advance please. All Llama Treks should be paid for in full at the time of booking please to reserve your place.
On receipt of your payment and booking form we will confirm by email the details of the date and time. If you are staying with us we can often book the exact time on arrival at your accommodation.
In the event of extreme weather or circumstances beyond our control should the trek be unavoidably cancelled, we will offer you a mutually convenient date at the same price as the original booking.
Please note we do not accept any liability for additional costs incurred through unavoidable cancellation. We will provide as much notice as possible should this occur and reserve the right to cancel the trek up to the departure time should this be absolutely necessary.
If you need to change your booking we require 7 working days notice please. Payment for your trek is non refundable once booked but you may postpone the date and re book within a 12 month period and will be supplied with a voucher to the value of your trek and a date of validity. Failure to give 7 days working notice will unfortunately lead to the loss of monies paid for your trek.
Your safety and that of others is paramount at all times. You must comply with our guidance and instruction during the trek and we reserve the right to request you to discontinue the trek if you put yourself, the llamas or others at risk.
Please ensure that you wear/bring appropriate clothing and footwear for outdoor conditions (including sun cream / hats ) and that you are physically fit to undertake the length and terrain of the trek you have booked. A description of the treks is available and if you are in any doubt consult your doctor before booking. Lakeland Llama Treks do not give advice or opinion on your fitness but can give guidance on the terrain you can expect.
Well behaved dogs on a lead at all times are welcome but excitable or noisy dogs are unsettling for the llamas and a nuisance to others and will not be allowed to accompany the trek. This is entirely at our discretion so if you are in any doubt, please contact us beforehand.
PLEASE NOT ALL CHILDREN UNDER THE AGE OF 16 MUST BE ACCOMPANIED BY A PAYING ADULT
WE CANNOT ACCOMMODATE ANY SPECTATORS SORRY.