Terms And Conditions

Treks need to be booked in advance, preferably with two weeks notice if possible. This will ensure the availability of your preferred trek but bookings can be made well in advance if you have a special day in mind.

A deposit of 25% of the cost of the trek per person is required at the time of booking and places will be reserved for a maximum of 5 days awaiting receipt of the booking fee. On booking a llama trek we will confirm in writing to you the details of the date, time, duration and venue. In the event of extreme weather or circumstances beyond our control should the trek be unavoidably cancelled, we will offer you a mutually convenient date at the same price as the original booking.

Please note we do not accept any liability for additional costs incurred through unavoidable cancellation. We will provide as much notice as possible should this occur and reserve the right to cancel the trek up to the departure time should this be necessary.

If you need to cancel your booking with us we require 7 working days notice which can either prompt a refund, less administration charges, or alternatively you may postpone the date and re book within a six month period at the same price, failure to give 7 days notice will unfortunately lead to the loss of all monies paid for the trek unless the trek can be re filled at short notice. If it can be re filled, only an administration charge of 25% of the total cost will be charged. Your safety and that of others is paramount at all times. You must comply with our guidance and instruction during the trek and we reserve the right to request you to discontinue the trek if you put yourself, the llamas or others at risk.

Please ensure that you wear/bring appropriate clothing and footwear for outdoor conditions (including sun cream / hats ) and that you are physically fit to undertake the length and terrain of the trek you have booked. A description of the treks is available and if you are in any doubt consult your doctor before booking. Lakeland llama treks do not give advice or opinion on your fitness but can give guidance on the terrain you can expect.

Well behaved dogs on a lead at all times are welcome but excitable or noisy dogs are unsettling for the llamas and a nuisance to others and will not be allowed to accompany the trek. This is entirely at our discretion so if you are in any doubt, please contact us beforehand.

Badly behaved children will be sold as slaves!